API Reference

Create Support Request

post
https://secure.sandbox.platcore.io/support/create

This method allows the user to create a support request, including disputes related to our platform's transactions or merchant invoices.
Provide your bearer token in the Authorization header when making requests to protected resources. Example: Authorization: Bearer 123.

Body Params

The request must include a transaction or invoice ID and the reason for the support request. Optionally, an updated amount can also be provided.

string
required

Platform's Transaction UUID or Merchant invoice ID.

string
required

Reason for the support request.

number

New amount for the transaction (optional).

Headers
string
required

Bearer token for authenticating the request. Example: Authorization: Bearer 123.

Responses

{
  "dealId": "123e4567-e89b-12d3-a456-426614174000",
  "invoiceId": "INV-12345",
  "status": "pending",
  "decision": "",
  "decline_reasone": "",
  "credentials": {
    "type": "card",
    "name": "John Doe",
    "card": "**** **** **** 1234",
    "phone": "+123456789"
  },
  "amount": {
    "fiat_old": 100.00,
    "fiat_new": 150.00,
    "crypto_old": 0.01,
    "crypto_new": 0.015,
    "fees_old": 2.00,
    "fees_new": 3.00
  }
}

{
  "error": "ERROR_ACCESS_TOKEN_INVALID",
  "message": "Access token is invalid.",
  "statusCode": 400
}

{
  "error": "ERROR_TOKEN_EXPIRED",
  "message": "Access token has expired.",
  "statusCode": 401
}

Updated 3 months ago

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Updated 3 months ago

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