Before you start

Before you proceed with managing disputes, make sure that you have completed the following steps:

• Creating a Service account
• Issuing a JWT token
• Managing JWT tokens
• Processing transactions

How to work with disputes

Disputes can be opened to resolve specific payment-related concerns. Whenever a dispute is opened, a chat session is available, allowing customer to communicate directly with the support team, attach relevant files, and quickly resolve any pending questions.

Here is a quick overview of what you can do on the Disputes screen:

View and filter disputes

There are two main sections:

• Opened: Displays all ongoing disputes that have not yet been resolved.
• Resolved: Shows disputes that have been successfully closed.

Quickly find a specific dispute by entering the relevant ID in the filter:

Communicate with clients

Use the chat to discuss any details about the dispute:

• After sending their first message, client will receive an automatic response confirming that Support is working on their issue.
• You can attach documents or screenshots directly within the chat to provide additional information or evidence for the dispute.

Track progress

Monitor the status of each dispute in real time: Once a dispute is resolved, it automatically moves to the Resolved section, keeping your Opened list clean and organized.
That’s it! With the Disputes screen, you have a dedicated space to open, track, and resolve any transaction concerns.